FREQUENTLY ASKED QUESTIONS
(FAQ)

If you need to cancel (It’s okay, things happen!), you may be able to receive a refund on your entire reservation, including the service fee. So how does it work?

Most importantly: check your reservation’s cancellation policy to find out if the service fee is refundable. The service fee is refundable if you cancel before your reservation’s free cancellation period ends (or any time before check in, for reservations in Italy and South Korean travelers in some cases) or if the host decides to refund you in full after you cancel.

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